Privacy Policy
Last updated: October 6, 2026
XPLCT Entertainment ("XPLCT", "we", "us") operates the XPLCT platform, including the XPLCT mobile apps and xplctentertainment.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
- Account information: name, email address, and profile details you provide when you create an account.
- Ticket purchase information: order details, and payment information processed by our payment processor, Stripe. We do not store full card numbers on our servers.
- Device and usage information: device type, operating system, IP address, and analytics events (e.g., pages viewed, events browsed) collected through Google Analytics 4.
- Location data: only when you grant permission, used to show events near you.
- User content: reviews, ratings, and other content you post.
2. How We Use Your Information
- To operate the platform: process ticket purchases, deliver QR tickets, enable Apple Wallet / Google Wallet passes.
- To communicate with you: order confirmations, receipts (via Stripe receipts), event updates, and support.
- To improve the platform: analytics and aggregated reporting.
- For legal compliance: fraud prevention and applicable record-keeping.
3. Sharing Your Information
- Payment processors (Stripe) to complete transactions and payouts to organizers via Stripe Connect.
- Service providers who help us operate the platform (hosting, analytics, email delivery).
- Event organizers only receive the information needed for their events (e.g., attendee check-in data).
- We do not sell your personal information.
- We may disclose information when required by law.
4. Data Retention and Security
We retain account and transaction records as long as needed to provide the service and comply with legal obligations. We use reasonable administrative and technical safeguards; however, no method of transmission over the Internet is 100% secure.
5. Your Rights
Depending on your jurisdiction (e.g., California, EEA/UK), you may have rights to access, correct, export, or delete your personal information, and to opt out of certain processing. To exercise these rights, contact us using the details below.
6. Children's Privacy
The platform is intended for users 18+ (or the legal age in your jurisdiction) due to its nightlife focus. We do not knowingly collect information from children.
7. Third-Party Links
Event pages may link to third-party venues or promoters. We are not responsible for their privacy practices.
8. Changes to This Policy
We may update this Policy; material changes will be noted by updating the "Last updated" date.
9. Contact Us
XPLCT Entertainment